Notifications Sent to Matson, Horizon Mariners (12/29)

 

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Company notices have been sent to mariners concerning a missing device that contains information about crew members who have sailed aboard Matson and Horizon Lines ships since the year 2000. As indicated in the notices (the full text appears below), it seems unlikely that anyone’s personal information has been compromised, but the companies are taking steps to safeguard the data.

 

Contact information appears at the end of the notices. This message also is being posted at the union halls.

 

Important Notice to SIU Members (Matson)

 

A device containing information regarding mariners who have served aboard vessels operated by Matson Navigation Company since the year 2000 has been identified as missing. While we have no indication that the device has been used or was even intentionally removed, and while accessing any information on the device requires specialized software and a valid user ID and password, we take the security of such information seriously. Accordingly, we are providing you with this information in addition to the efforts we have undertaken to inform the impacted mariners individually of the incident.

 

The device was first identified as potentially missing on or about December 7, 2015 and appears to have been lost between November 9 and December 7, 2015. While our investigation is ongoing, we have determined that among the electronic files contained on the device were ones containing individualized information of mariners who have served aboard vessels operated by Matson Navigation Company since the year 2000.

 

The  Company  has  reported  the  incident  to  law  enforcement  and  is  cooperating  in  their investigation. Thus far, we have found no evidence to suggest that mariner personal information has been misused. Nevertheless, as an added precaution, we have arranged to have AllClear ID protect affected mariner identities for up to one year at no cost to mariners. Affected mariners have been sent an individualized letter with further details on the incident, the AllClear ID program, and additional precautionary measures they can take. The following AllClear ID identity protection services start on the date of the individual notices and will be available to affected mariners for registration for twelve months.

 

AllClear SECURE: The team at AllClear ID is ready and standing by if an affected mariner needs identity protection and repair guidance. This service is automatically available to an affected mariner at no cost. If a problem arises, the affected mariner should simply call 1-855-711-5990 (toll free) or 1-512-201-2169 (toll) and a dedicated investigator will help recover financial losses, restore the mariner’s credit and make sure the mariner’s identity is returned to its proper condition.

 

AllClear PRO: This service offers additional layers of protection including credit monitoring and a $1 million identity theft insurance policy. To use the PRO service, an affected mariner will need to provide his/her personal information to AllClear ID. An affected mariner may sign up online at enroll.allclearid.com or by phone by calling 1-855-711-5990 (toll free) or 1-512-201-2169 (toll) within the next twelve months using the unique redemption code provided to the mariner in his or her individual notification letter. Please note that additional steps may be required by an affected mariner in order to activate phone alerts and monitoring options.

 

If a mariner has other questions regarding whether he or she is potentially affected by the missing device, he or she may call Danny Defanti at (510) 628-4518 or Dale MacGillivray at (510) 628-4362.

 

Important Notice to SIU Members (Horizon)

 

A device containing information regarding mariners who have served aboard vessels operated by Horizon Lines since the year 2000 has been identified as missing. While we have no indication that the device has been used or was even intentionally removed, and while accessing any information on the device requires specialized software and a valid user ID and password, we take the security of such information seriously. Accordingly, we are providing you with this information in addition to the efforts we have undertaken to inform the impacted mariners individually of the incident.

 

The device was first identified as potentially missing on or about December 7, 2015 and appears to have been lost between November 9 and December 7, 2015. While our investigation is ongoing, we have determined that among the electronic files contained on the device were ones containing individualized information of mariners who have served aboard vessels operated by Horizon Lines since the year 2000.

 

The  Company  has  reported  the  incident  to  law  enforcement  and  is  cooperating  in  their investigation. Thus far, we have found no evidence to suggest that mariner personal information has been misused. Nevertheless, as an added precaution, we have arranged to have AllClear ID protect affected mariner identities for up to one year at no cost to mariners. Affected mariners have been sent an individualized letter with further details on the incident, the AllClear ID program, and additional precautionary measures they can take. The following AllClear ID identity protection services start on the date of the individual notices and will be available to affected mariners for registration for twelve months.

 

AllClear SECURE: The team at AllClear ID is ready and standing by if an affected mariner needs identity protection and repair guidance. This service is automatically available to an affected mariner at no cost. If a problem arises, the affected mariner should simply call 1-855-711-5990 (toll free) or 1-512-201-2169 (toll) and a dedicated investigator will help recover financial losses, restore the mariner’s credit and make sure the mariner’s identity is returned to its proper condition.

 

AllClear PRO: This service offers additional layers of protection including credit monitoring and a $1 million identity theft insurance policy. To use the PRO service, an affected mariner will need to provide his/her personal information to AllClear ID. An affected mariner may sign up online at enroll.allclearid.com or by phone by calling 1-855-711-5990 (toll free) or 1-512-201-2169 (toll) within the next twelve months using the unique redemption code provided to the mariner in his or her individual notification letter. Please note that additional steps may be required by an affected mariner in order to activate phone alerts and monitoring options.

 

If a mariner has other questions regarding whether he or she is potentially affected by the missing device, he or she may call Danny Defanti at (510) 628-4518 or Dale MacGillivray at (510) 628-4362.

 

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