More than 20 administrative specialists from various SIU ports last month converged on the Seafarers-affiliated Paul Hall Center for Maritime Training and Education to attend a workshop covering changes members can expect under the union’s new health services provider.Union secretaries, administrative assistants and two port agents participated in the June 3-5 sessions that took place on the grounds of the spacious Piney Point, Md.-based training facility. In addition to receiving instruction on the intricacies associated with the Seafarers Health and Benefits Plan’s new provider—CIGNA HealthCare Network—conference participants toured the Piney Point campus including simulator facilities; met with colleagues and management team members at the union’s claims office and visited with officials and staff members at SIU headquarters in Camp Springs, Md. Additionally, they visited the Joseph Sacco Fire Fighting and Safety School and went on an orientation voyage aboard a sailing vessel on the St. Mary’s River.
“It was a highly productive three days for all of the participants,” said SIU Plans Administrator Maggie Bowen. “We had a lot of important information to pass on to them about imminent as well as future changes under the Plan. It was crucial that we got everyone aware and up to speed on the CIGNA HealthCare Network, because many of our rank-and-file members will have questions about the change from First Health and how it affects them.
“Everyone who participated in the training was very enthusiastic and receptive toward the information we provided,” Bowen concluded. “I’m confident that our administrative folks now will be able to effectively deal with any concerns the members may have.”
The blocks of training which covered changes to the union’s benefit plan provider were conducted by CIGNA Representatives Mike Davis, Meg Guessford and Reunka Bahadursingh. Instruction in other areas was provided by Bowen and staffers in the claims office and the fire fighting school, respectively.
Two of the administrative assistants shared their views on the training conference and commented on their overall Piney Point experience.
“I found the training very educational,” said Lisa Clark from the port of Baltimore, who also attended the 2000 training conference. “It was nice to meet the people we will be talking to in reference to claims and to learn about the new way members will have to submit their claims. It was also great to meet the other administrative assistants, like myself, whom I talk to all the time by phone. I now have faces to match the voices.”
Clark said the visit to the Joseph Sacco Fire Fighting and Safety School was especially useful, noting, “I learned some very interesting information about fire safety which I plan to use. It’s the little things you take for granted about safety plans that could make all of the difference.
“All in all, the training was great,” she said. “I had a wonderful time and it was nice that I could bring my 5-year old son, Netre, along. He had a great time as well and was named captain on the boat ride we took…. I look forward to my next visit to Piney Point. The school is great and our members should be proud of it.”
Benita Evans from the port of New Orleans concurred with Clark’s assessment of the workshop’s value. “The training provided information that—once disseminated—should put the collective minds of Plan participants at ease,” Evans said. “Active Seafarers, pensioners and the respective family members of both now will have to worry a lot less regarding their out-of-pocket expenses by using CIGNA.”
In addition to Clark and Evans, others who participated in the training and their respective ports were: Amber Akana (Hawaii); Judy Benton (Mobile); Brenda Flesner (Tacoma); Janice Hunicke (Houston); Mary Jenkins (Algonac); Linda Kluska (Philadelphia); Larayne Koide (Hawaii); Donna Massucco (Boston); Terry Montgomery (New York); Tracey Moore (Oakland); Samantha Partridge (Joliet); Clara Rampersadsingh (Ft. Lauderdale); Maria Sanchez (Puerto Rico); Myka Schwagmeier (Lawrenceburg); Karen Shuford (Jacksonville); Betty Wierschem (St. Louis) and James Ott (Tacoma). SIU Port Agents Georg Kenny (Norfolk, Va.) and John Cox (Wilmington, Calif.) also participated in the training.
Participating in the CIGNA training only (all from the SIU claims department) were Pat Benoit, Lori Fessette, Kenda Parker, Linda Everett, Jenell Gandy and Lisa Russell. SIU headquarters staff members who took part in the CIGNA-only training were Bowen, Kitty Eno, and Teresa Zelko.
The last training conference for union administrative specialists was conducted in August 2000. “About five or six of the people who participated in that initial training conference were back for this version,” said Paul Hall Center Vice President Don Nolan. “It was nice to see them again—they were an exceptionally good group.”
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